CRM for Hajj & Umrah travel agents in the UK

Package types that match your desk

Create quotes and invoices with the right structure for each sale:

• Umrah — flights, Makkah/Madinah hotels, transfers, and ziaraat options with branded PDF terms per team.
• Hajj — full package lines including visa checklist items in the customer portal.
• Flight only — quick itineraries with PNR paste from Sabre, Amadeus, or Galileo.
• Holidays — leisure packages with the same quote-to-invoice workflow.

From inquiry to issued ticket

Sales & operations

Track every pilgrim inquiry through In-Progress follow-ups to a booked sale. Agents work their own leads; managers see team performance and overdue follow-ups by date range.

Quotes that convert

Passenger lines, pricing breakdowns, team contact details on PDFs, and one-click conversion to invoice when the customer pays a deposit.

Issuance workflow

Send service lines for accountant payment review, then to your ticket/hotel issuance team. Supplier references and costs are staged before AP is posted — so finance stays accurate during busy Hajj and Ramadan peaks.

Document delivery

Upload flight tickets, hotel vouchers, visas, and insurance to the customer profile. Mark documents visible in the customer portal so pilgrims download them without calling the office.

Multiple branches, one organisation

UK agencies often trade under several brand names. AdroFlow lets you run multiple teams (branches) under one subscription — each with its own logo, colours, PDF footer, and lead pipeline, while sharing suppliers, bank accounts, and organisation-wide airport lists.